Quality management system is an essential tool for the control and standardization of processes in your company, in this blog post you will learn why it is important to implement it, and we will talk about a tool that can be very useful for your company.
What is a quality management system?
A Quality Management System (QMS) is the set of business processes focused on achieving your quality policy and objectives, these processes allow planning, control, and improvement of the elements of an organization that impact our client's satisfaction.
With a quality management system, we use practices such as continuous improvement, in an orderly and systematic way, in order to achieve perpetual improvement, optimization of resources, and the repeatability of results.
Why is it important to implement a quality management system in my company?
First, it is important to highlight that the adaptation of a quality management system is a process of gradual implementation. This process is important for our organization, since in its early stages of adoption it allows us to survive against business and market adversities; Advanced adoption allows us to grow and access new markets, making us more competitive and efficient.
A current example of the importance of having a quality management system is the vaccines against COVID-19, what would happen if the vaccines did not have repeatability, the resources to obtain them were not optimized, or they were not improved or adapted to changes and / or results obtained?
What are the benefits of a quality management system?
Improved productivity and optimization of resources
By using a QMS, tasks such as claims management or preventive actions can be done faster, which marks a significant decrease in time and increasing productivity.
Control
It will help you in your measurements, your audits will be easier, and it will help you make decisions in time and attack the root problems.
Decrease in human errors
A quality management system is designed so that quality regulations are met and that the user does not make mistakes or do something that should not be done.
Customer satisfaction
By using a quality management system, a business focused on the consumer is also promoted, the system allows to bring the products and services in the form in which the client needs.
Innovation
After having standardized your processes, you can enter the improvement stage, the improvement comes from feedback and that is where a management system enters since it allows knowing the feedback that the client provides.
What characteristics should a quality management system have?
Easy to use
The software must be easy to use, in this way it will be easier to obtain good results.
Customer focus
Your system must be focused on giving the client a result, at the end of the day what we want is to satisfy the client's needs.
Process interrelation
All processes are related, therefore having a system that allows connecting and communicating the different areas is essential.
Communication and feedback skills both internally (among company employees) and externally (with suppliers, partners, and customers)
Communication is the basis of improvement, by having good communication and recording of what our collaborators inform us internally and the feedback that comes from externally can lead to innovation.
What are the advantages of using Odoo Quality?
Allows the interrelation of processes
Odoo is a modular system that helps in the interrelation part of the processes, in which, if your company has several processes, you can gradually integrate quality management within them.
Historical data generation
Odoo generates historical data that will facilitate audits, it also allows you to analyze it for informed decision-making focused on innovation.
Connection with other management tools
It has different modules that are connected to each other to generate an efficient workflow.
The importance of using a quality management system is to develop a path towards innovation, always taking into account customer requirements and improving our products and services to advance in an increasingly competitive market.